The Web3 Foundation announced that it will gradually shut down official support services for Polkadot

Web3 Foundation announced that it will gradually end the official customer support operations for Polkadot. The official statement indicates that as the Polkadot ecosystem continues to mature, its strategic focus will shift from expanding centralized support functions to prioritizing the development of more intuitive and autonomous products and user interfaces, thereby reducing users' reliance on customer support from a system design perspective.

According to the subsequent arrangements, the official support contact form will remain open for one week after this announcement is made, and will then officially close, but any remaining submitted tickets will still be processed; the AI chatbot will also be taken offline. Additionally, the existing support page knowledge base will be temporarily retained, but no further content updates or maintenance will be conducted. In the future, user help and support will be fully transitioned to a decentralized community, and the official recommends that users seek assistance through Polkadot community channels such as Discord, Reddit, and Telegram.